After which, you can refer to this list for the full address and operation hours: https://www.singpost.com/list-of-post-offices. By logging in to LiveJournal using a third-party service you accept LiveJournal's User agreement. Is the package gone forever? An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. The address is correct may i knw if theres any way i can get it back? – Fell out from sack etc (especially small parcels) – Fraudulent sellers (claim they mail out but did not), What to do when you’ve experienced lost mail? Maybe they figured out the street address from the postal code , Hi! I'M IN will not be held liable for any lost mails shipped out using Singpost Normal Mail. If so, you might want to call up SingPost at 1605 to enquire about the exact location of the branch. It’s very shady. Contents in the package. Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. Registered Article is a type of mailing service from Singapore Post that you have to pay extra for guaranteed delivery. they keep sending 03-477's items to my house when my unit is 03-447. omgosh this is freaking helpful i thought i lost mail few days back and stumbled upon this page so decided to give it a shot. If normal mails are too big to fit into the letterbox or if the letterbox is too full, the postman will delivery the mail directly to the unit. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. I bought a box of cereal last month and the seller mailed it out via normal mail on 2 august, today is 15 august already but i still haven’t receive it yesterday i heard the postman at my doorstep but when i come to the door he was already gone and there was no slip for me to go singpost to collect, my letterbox was full yesterday so i think he tried to deliver to my unit, what do you think i should do? Go down to the nearest post office (see point 2) 3. However, the recipient needs to be around as the postman will bring it to his/her doorstep and collect the postage fee (stamp price) plus an admin fee of around $0.50 – $1. When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway, How to prevent or reduce the chance of having mails lost or delayed? So what should I do if it hasn’t arrived within a week? Why do normal mails go missing? After which, you may want to liaise with your recipient on the collection. Double-check whether it was mailed out and get these information: Size of parcel, colour and description of packaging (box? 1. hi i m ivey.. i just bought a few item online through QOO10SG .on 18/02 but untill today i still not yet received my parcel.. my one is nop register mail.. thus is my first time buy online.. so i donno about the register or no register mail.. my seller tell me tat they oledy shipped the ite but i nop yet received untill today.. what i should do… they tell me my item is at letterbox but i dont hv key for the box.. what i should do? Delays do happen with normal mail. I tried to find this policy on the singpost website but came up empty. thanks again for the useful post in the memories, sigh I have a lost mail. If there is no one at the address, the postman will leave a note behind (aka delivery advice) which states the time and date of attempted delivery as well as the instructions to collect your parcel or request for redelivery. Unfortunately, as normal mail does not come with tracking number, SingPost will not be able to assist you with tracking the parcel. I stay in the west area too and my normal mail deliveries usually arrive 1-3 days after being posted out. If it’s sent by Smartpac, registered mail or courier, you can ask the Carousell seller for the tracking number. The seller mailed the item to me on 19th November (Normal Mail) and till now i still have not receive it… Seller said that there might be a delay but i read the feedback from some of the buyers who bought from the seller that they have received their items in just a few days… Wonder why is it so slow for me D: Is it normally slow for the items to be delivered to the west area of SG? and voila I FOUND MY MAIL! thank you for sharing! Registered Mail is delivered to the doorstep and must be handed to a recipient. Otherwise, you can only wait and see if the mail will be returned to you. I've encountered lost normal mail before, and it was found in RLU. No worries, it must be unsettling to experience lost mails. This is my first time shipping items out of Singapore , therefore zero experience for me . Super lousy and irresponsible service! As your item is delivered by normal mail, SingPost would not be able to do much for you even with the video as there’s no way they can track normal mail. nw still no news. Currently, mail items between 501g and 2kg can be sent domestically as ordinary mail, costing up to $3.35 for a 2kg item. It’s best to do it asap because if you didn’t receive the parcel at all, you can notify Qoo10 to get a refund. I just attempted to track down my normal mail at the post office but was informed that I’d have to call 1605 to raise a request. SingPost Referred Parcel To The ICA. ​*fingers crossed*​, Hi I have mail something to the seller but the seller haven’t received it is more then 1 week already and gonna be 2 weeks soon I did not use rm I use nm and I have checked with the seller that the address was correct and I have put stamps and my return address but it also didn’t return it to me am I able to go to the nearest postoffice and ask them for help by searching my lost envelope I have a picture of it please reply once you see this thanks:). Can you give me some advice on what to do? it's been 2 weeks and yet nothing has been delivered, no delivery slip whatsoever. But it should still be possible to mail it to the recipient if the rest of the address is correct and complete. If delivery fails, it will be left at the post office for collection. Does FedEx , sing post , provide packing service ? I think for consumers, SingPost is the most common choice for posting items overseas. SingPost Lost Email Aid. But in fact, i am just that lucky one. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. seems like even having a return addresss may not help. One of your previous reply was that the mailman will personally go to your doorstep to pay for the stamp isnt it? Track your letters and parcels conveniently via Singapore Post’s online tracking service. Pls advise, thanks! 2. SmartPac comes with tracking number so you can give it to your recipient to track on http://www.singpost.com. SingPost will be replacing this … You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. You are super disappointing! As an online seller, we do our part by: Including description of the package may help (e.g. It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. – Registered mail (costs $2.24 more but offers you peace of mind) After this incident, I lost 60% faith in SingPost services. The seller told me that she mailed the item on the night of 24 June. 3. Let’s keep our fingers crossed that your parcel is just delayed. My seller mailed my parcel on saturday and the parcel needed 3$ stamps how long will the parcel takes to arrive at my mailbox ? Any way i can get it back lose 1 but successfully send out clothing, we will check online... Singpost is the Most common choice for posting items overseas will no longer provide SingPost mail... 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